Terms of Service
Unites States

VX Fiber Terms of Service (United States)

# VX Fiber Terms of Service (United States)

**Effective Date:** May 25, 2026
**Version:** 1.0

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These Terms of Service (“**Terms**”) describe the general terms under which VX Fiber provides its services to customers in the United States. VX Fiber’s services are provided exclusively to business customers under individually negotiated contracts. These Terms supplement, but do not replace, the specific commercial terms set out in each customer’s Agreement.

**VX Fiber’s services are directed exclusively at legal entities operating as telecommunications operators, fixed broadband network owners, or internet service providers. We do not offer services to individual consumers or end users and our platform does not support public registration.**

The VX Fiber brand is operated by VNext AB, a company incorporated in Sweden and its subsidiaries (see [Contracting Entities](#contracting-entities) below). In these Terms, “**VX Fiber**”, “**we**”, “**us**” and “**our**” refer to these entities collectively. The parties acknowledge that these Terms reflect a business-to-business agreement between commercial entities.

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## 1. Our Services

VX Fiber provides two categories of service:

**Our offering** is our cloud-hosted operational support system and business support system (OSS/BSS) platform, delivered as software-as-a-service. It enables telecommunications operators and broadband network owners to manage subscriber data, product catalogues, pricing, billing, device inventory, IP address management and network monitoring.

**Managed Network Operations** is our managed service through which we operate, monitor, configure and maintain fixed broadband network infrastructure on behalf of customers. VX Fiber operates the management and provisioning layer. Unless expressly agreed otherwise, passive infrastructure such as fiber ducts, civil works, data center facilities and home-drop fiber remains the customer’s responsibility.

The specific scope, service levels and support arrangements for each customer are defined in the applicable Agreement.

VX Fiber may engage affiliated entities or subcontractors to deliver the services.

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## 2. Access and Use

Access to VX Suite is granted under a limited, non-exclusive, non-transferable license for the customer’s internal business operations as a telecommunications operator or broadband network owner. The customer is responsible for managing which of its employees, contractors and agents have access and for ensuring they comply with these Terms and the Agreement.

Customers shall not:

– sublicense, resell, or make the services available to third parties except as expressly permitted;
– reverse engineer, decompile, or attempt to derive the source code of any component of the services, except to the extent expressly permitted by applicable law;
– use the services to provide managed or outsourced services to third parties without our prior written consent;
– circumvent or interfere with any security mechanism or access control in the services;
– introduce malicious code into the services or any connected infrastructure; or
– use the services in any manner that violates applicable federal, state, or local law, including those applicable to the customer as an operator of telecommunications or broadband services.

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## 3. Customer Responsibilities

Customers are responsible for:

– maintaining all hardware, software and network connectivity required to access the services on their side;
– the accuracy and legality of all data submitted to the services;
– the security of their account credentials and access controls;
– compliance with all applicable laws and regulations, including obligations under the Communications Act of 1934 (as amended), FCC rules and regulations and applicable state laws; and
– in the case of Managed Network Operations, providing us with accurate information about the network under management and promptly notifying us of relevant changes, incidents, or vulnerabilities.

The customer acknowledges that as an operator of telecommunications or broadband networks in the United States, it may have independent regulatory obligations to the FCC and other federal and state bodies. Neither party is responsible for the other party’s regulatory compliance obligations.

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## 4. Intellectual Property

VX Fiber retain all rights in the services, documentation and related intellectual property. No rights are granted other than the limited license described in Section 2.

Customers retain all rights in the data they submit to the services. We process customer data solely to provide the services and as described in the applicable Data Processing Agreement.

If a customer provides suggestions or feedback about the services, VX Fiber may incorporate and use such feedback without obligation or compensation.

VX Fiber may use anonymized, aggregated data derived from service usage to improve and develop the services, provided such data does not identify the customer or any individual.

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## 5. Confidentiality

Each party agrees to hold the other’s confidential information in strict confidence, not to disclose it to third parties without prior written consent (except to employees and advisors with a genuine need to know and appropriate confidentiality obligations) and to use it solely for the purposes of the services.

Standard exclusions apply: information that is publicly available, already known, independently developed, or rightfully received from a third party without restriction. Disclosure may also be made where required by law or court order, subject to prompt notice and reasonable cooperation where permitted.

Confidentiality obligations survive for five years after termination.

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## 6. Data Protection and Privacy

Where VX Fiber processes personal information on behalf of a customer, the parties enter into a separate Data Processing Agreement governing such processing.

**U.S. Privacy Laws.** Both parties shall comply with applicable U.S. federal and state privacy laws, including, where applicable, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) and other state comprehensive privacy laws. VX Fiber’s role in relation to customer data is limited to that of a service provider or processor acting under the customer’s documented instructions.

**GDPR.** VX Fiber is incorporated in Sweden and operates its primary infrastructure from the European Union. The EU General Data Protection Regulation (GDPR) applies to VX Fiber’s processing activities regardless of where the customer is located. VX Fiber acts as a data processor under the GDPR in relation to personal data contained in customer data, processing it solely in accordance with the customer’s documented instructions and the applicable DPA.

**Breach Notification.** In the event of a confirmed security breach involving customer data or personal information, VX Fiber will notify the customer without undue delay and in accordance with applicable breach notification requirements, so as to enable the customer to fulfill any independent notification obligations to affected individuals or regulators. Specific procedures are set out in the applicable DPA.

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## 7. Information Security

VX Fiber operates an Information Security Management System aligned with **ISO/IEC 27001**. We implement and maintain appropriate technical and organizational security measures to protect customer data against unauthorized access, loss, destruction, alteration, or disclosure.

VX Fiber implements technical and organizational security measures aligned with the **NIS 2 Directive** (EU) 2022/2555 and complies with applicable national transpositions in the jurisdictions where its subsidiaries operate.

We will notify customers without undue delay of any confirmed security incident that materially affects the confidentiality, integrity, or availability of their data or the services.

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## 8. Fees and Payment

Fees, payment terms and billing models are specified in each customer’s Agreement. All fees are exclusive of applicable federal, state and local taxes.

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## 9. Term and Termination

The duration and renewal terms of each engagement are specified in the applicable Agreement.

Either party may terminate for material breach as set out in the respective Agreement.

Upon termination, all access rights cease. VX Fiber will make customer data available for export in a standard machine-readable format for a reasonable period following termination, after which it will be securely deleted in accordance with the applicable DPA.

Sections relating to intellectual property, confidentiality, data protection, liability and general provisions survive termination.

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## 10. Warranties

Each party represents that it is duly organized, has the authority to enter into the Agreement and that its performance does not conflict with obligations to third parties.

VX Fiber warrants that the services will be performed with reasonable skill and care consistent with the standards of a professional managed services provider.

BEYOND THIS EXPRESS WARRANTY AND THOSE IN EACH CUSTOMER’S INDIVIDUAL AGREEMENT, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND. VX FIBER DISCLAIMS ALL IMPLIED WARRANTIES. SOME STATES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES; TO THE EXTENT SUCH EXCLUSIONS ARE NOT PERMITTED, SUCH WARRANTIES ARE LIMITED TO THE SHORTEST DURATION PERMITTED BY LAW.

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## 11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFIT, REVENUE, DATA OR BUSINESS OPPORTUNITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE.

Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot be excluded under mandatory law.

THE PARTIES ACKNOWLEDGE THAT THESE LIMITATIONS REFLECT A REASONABLE AND NEGOTIATED ALLOCATION OF COMMERCIAL RISK BETWEEN SOPHISTICATED BUSINESS ENTITIES.

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## 12. Governing Law and Dispute Resolution

The governing law and dispute resolution is set out in the respective Agreement.

Before commencing formal proceedings, the parties shall attempt to resolve disputes through good-faith negotiation at senior management level.

**U.S. Regulatory Cooperation.** The customer acknowledges that VX Fiber, as a foreign-owned entity providing telecommunications-adjacent services in the United States, may be subject to U.S. national security review processes, including FCC Section 214 authorization and Team Telecom review requirements. The customer shall reasonably cooperate with VX Fiber in connection with any such process.

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## 13. General Provisions

**Entire Agreement.** These Terms, together with any applicable Agreement and DPA, constitute the entire agreement between the parties. In the event of conflict, the Agreement prevails.

**Electronic Signatures.** Agreements executed by electronic signature have the same legal force as manually signed documents, in accordance with the Electronic Signatures in Global and National Commerce Act (E-SIGN), 15 U.S.C. Section 7001 et seq.

**Force Majeure.** Neither party is liable for failures caused by circumstances beyond reasonable control, including natural disasters, pandemics, acts of war, government actions, or failures of third-party infrastructure. If a force majeure event persists for more than sixty consecutive days, either party may terminate the affected services, with VX Fiber refunding prepaid fees for the undelivered portion.

**Severability.** If any provision is held unenforceable, it will be modified to the minimum extent necessary; the remaining provisions continue in full force.

**Export Compliance.** The customer shall comply with all applicable U.S. export control laws, including the Export Administration Regulations (EAR) and sanctions programs administered by the Office of Foreign Assets Control (OFAC). The customer represents that it is not located in, or under the control of, any entity subject to U.S. sanctions or export restrictions.

**Notices.** Formal notices must be in writing and delivered by email (with confirmed receipt), registered post, overnight courier, or certified mail to the address in the applicable Agreement.

**Language.** These Terms are drawn up in English. The English language version governs in all respects.

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## Contracting Entities

VX Fiber services in the United States are provided by VX Fiber LLC.

Service delivery is performed by personnel employed by the local companies and VX Fiber Service Delivery AB, operating from Sweden.

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*These Terms of Service were last updated on May 25, 2026. For questions, contact VX Fiber at sales@vxfiber.com. For legal notices, contact legal@vxfiber.com*

*VX Fiber is the commercial brand of VNext AB, a company incorporated in Sweden (registration number 556985-9506), with registered address at Östra Rådhusgatan 6, 903 26, Umeå, Sweden.*

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Terms of Service Unites States

VX Fiber Terms of Service (United States)

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Terms of Service
Unites States