Frequently Asked Questions
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You’ll find that most of the answers to your questions are available on this page.
Open Access
VX Suite provides comprehensive tools and support to upgrade your network infrastructure, ensuring it meets the requirements for Open Access. This includes software solutions, operational support, and technical guidance to facilitate a smooth transition.
A software open access platform offers active management, real-time monitoring, and enhanced security compared to passive sharing. It enables better resource allocation, higher service quality, and streamlined operations, as well as instant customer transfer between different ISPs without the support of onsite technicians.
Using the VX Fiber platform, any ISP can access your network, enabling a competitive environment that can lead to better services and pricing for end-users.
No, VX Fiber’s platform is designed to automate many processes, reducing the workload on your staff. It also provides tools for efficient network management, easing operational demands.
Addresses which should be made accessible may be freely chosen. VX Fiber allows for flexible network management and access control.
Yes, ISPs can expand their reach by accessing other networks through the VX Fiber platform, enabling growth and service expansion beyond their own infrastructure.
The technical requirements vary based on your current setup. Generally, you need compatible hardware, reliable connectivity, and adherence to VX Fiber’s platform standards.
While the ISP manages their customer interactions, you still maintain oversight and control over the network operations and quality of service via VX Fiber systems. Depending on the scenario communication with consumers might be necessary, for example when planning the homedrop for new connections.
VX Fiber’s platform supports various standard interfaces including API integration for seamless interoperability with existing systems.
ISP onboarding involves a step-by-step process that includes technical integration, compliance checks, and training to ensure smooth and efficient network access and operation. This usually takes from one week up to some weeks, given that you as ISP can cross-connect in our respective handover point, which can be local or national (our datacenters).
Implementation timelines can vary, but typically it takes 2-4 months from initial planning to full operational status, depending on the network size and complexity.
VX Fiber offers extensive support during the implementation phase, including project management, technical assistance, and training. Post-implementation, ongoing support and maintenance services are provided to ensure continuous optimal performance.
Network Operations
Yes, you retain control over the network design and hardware selection, with VX Fiber providing recommendations and support to ensure compatibility and optimal performance.
VX Fiber offers 24/7 monitoring and support to quickly identify and resolve any network issues, minimizing downtime and ensuring continuous service.
Yes, continuous monitoring is provided to ensure network health, detect issues early, and maintain high service standards.
Key performance indicators such as bandwidth usage, latency, packet loss, and uptime are monitored to ensure optimal network performance.
Yes, detailed reports on customer usage, performance metrics, and service quality can be generated regularly to help you manage and improve services.
Absolutely, VX Fiber’s platform provides a comprehensive dashboard that gives you real-time visibility into your network’s status and performance.
VX Fiber implements advanced security measures including encryption, intrusion detection, and regular security audits to protect your network from threats and vulnerabilities.
ISP Operations
Yes, you have the flexibility to choose and manage the services and products you offer, tailored to your business model and customer needs.
VX Fiber can provide IP address management services such as CGNAT and white labelling, reducing your administrative burden and ensuring efficient allocation and usage.
Yes, the platform supports integration with existing CRM systems, allowing you to maintain your current customer management processes.
While having your own security and risk management is beneficial and recommended as the ISP is still responsible for the traffic, VX Fiber also offers robust security features and risk management support to enhance your network’s protection.
ISPs are responsible for managing their customer relationships, but VX Fiber can provide support and input to help resolve disputes effectively.
VX Fiber’s platform is designed to support scalable operations, allowing ISPs to expand their services and customer base efficiently without significant additional investments.
VX Fiber creates a predictable cost curve through its effective 360 operational platform, developed over more than a decade, specializing in operating FTTH networks end-to-end, including wholesale and open access. This allows operators to focus on their core services while VX Fiber handles the operational complexities. In addition, we also provide simplicity when integrating to other systems, and provide a technology and hardware agnostic approach.
Yes, VX Fiber’s platform supports integration with various third-party services and applications, providing flexibility and enhancing the overall service offerings to your customers.
VX Fiber stays updated with local regulations and standards in each market. The platform is designed to comply with these requirements, ensuring your operations remain within legal and regulatory frameworks.