Terms of Service

VX Fiber Terms of Service

**Effective Date:** May 25, 2026
**Version:** 1.0

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These Terms of Service („**Terms**“) describe the general terms under which VX Fiber provides its services. VX Fiber’s services are provided exclusively to business customers under individually negotiated contracts. These Terms supplement, but do not replace, the specific commercial terms set out in each customer’s Agreement.

**VX Fiber’s services are directed exclusively at legal entities operating as telecommunications operators, fixed broadband network owners, or internet service providers. We do not offer services to individual consumers or end users and our platform does not support public registration.**

The VX Fiber brand is operated by VNext AB and its subsidiaries (see [Contracting Entities](#contracting-entities) below). In these Terms, „**VX Fiber**“, „**we**“, „**us**“ and „**our**“ refer to these entities collectively.

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## 1. Our Services

VX Fiber provides two categories of service:

**Our offering** is our cloud-hosted operational support system and business support system (OSS/BSS) platform, delivered as software-as-a-service. It enables telecommunications operators and broadband network owners to manage subscriber data, product catalogues, pricing, billing, device inventory, IP address management and network monitoring.

**Managed Network Operations** is our managed service through which we operate, monitor, configure and maintain fixed broadband network infrastructure on behalf of customers. VX Fiber operates the management and provisioning layer. Unless expressly agreed otherwise, passive infrastructure such as fiber ducts, civil works, data center facilities and home-drop fiber remains the customer’s responsibility.

The specific scope, service levels and support arrangements for each customer are defined in the applicable Order Form or Service Agreement.

VX Fiber may engage affiliated entities or subcontractors to deliver the services.

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## 2. Access and Use

Access to VX Suite is granted under a limited, non-exclusive, non-transferable license for the customer’s internal business operations as a telecommunications operator or broadband network owner. The customer is responsible for managing which of its employees, contractors and agents have access and for ensuring they comply with these Terms and the Agreement.

Customers shall not:

– sublicense, resell, or make the services available to third parties except as expressly permitted;
– reverse engineer, decompile, or attempt to derive the source code of any component of the services;
– use the services to provide managed or outsourced services to third parties without our prior written consent;
– circumvent or interfere with any security mechanism or access control in the services;
– introduce malicious code into the services or any connected infrastructure; or
– use the services in any manner that violates applicable law.

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## 3. Customer Responsibilities

Customers are responsible for:

– maintaining all hardware, software and network connectivity required to access the services on their side;
– the accuracy and legality of all data submitted to the services;
– the security of their account credentials and access controls;
– compliance with all laws and regulations applicable to their operations in each jurisdiction where they operate; and
– in the case of Managed Network Operations, providing us with accurate information about the network under management and promptly notifying us of relevant changes, incidents, or vulnerabilities.

Neither party is responsible for the other party’s regulatory compliance obligations.

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## 4. Intellectual Property

VX Fiber retain all rights in the services, documentation and related intellectual property. No rights are granted other than the limited license described in Section 2.

Customers retain all rights in the data they submit to the services. We process customer data solely to provide the services and as described in the applicable Data Processing Agreement.

If a customer provides suggestions or feedback about the services, VX Fiber may incorporate and use such feedback without obligation or compensation.

VX Fiber may use anonymized, aggregated data derived from service usage to improve and develop the services, provided such data does not identify the customer or any individual.

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## 5. Confidentiality

Each party agrees to hold the other’s confidential information in strict confidence, not to disclose it to third parties without prior written consent (except to employees and advisors with a genuine need to know and appropriate confidentiality obligations) and to use it solely for the purposes of the services.

Standard exclusions apply: information that is publicly available, already known, independently developed, or rightfully received from a third party without restriction. Disclosure may also be made where required by law, subject to prompt notice and reasonable cooperation where permitted.

Confidentiality obligations survive for five years after termination.

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## 6. Data Protection

Where VX Fiber processes personal data on behalf of a customer, we do so as a data processor under the GDPR (Regulation (EU) 2016/679), acting solely in accordance with the customer’s documented instructions and the terms of a separately executed Data Processing Agreement.

For contracts through Prime Fibre UK Ltd in the United Kingdom, processing also complies with the UK GDPR as incorporated by the Data Protection Act 2018.

For contracts through VenturaNext SA Pty Ltd in South Africa, VX Fiber acts as an Operator under the Protection of Personal Information Act (POPIA), with the customer as the Responsible Party. Cross-border transfers of personal information are handled in accordance with Section 72 of POPIA and the applicable DPA.

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## 7. Information Security

VX Fiber operates an Information Security Management System aligned with **ISO/IEC 27001**. We implement and maintain appropriate technical and organizational security measures to protect customer data against unauthorized access, loss, destruction, alteration, or disclosure.

VX Fiber implements technical and organizational security measures aligned with the **NIS 2 Directive** (EU) 2022/2555 and complies with applicable national transpositions in the jurisdictions where its subsidiaries operate, including the security requirements of Article 21 and the incident notification obligations of Article 23.

We will notify customers without undue delay of any confirmed security incident that materially affects the confidentiality, integrity, or availability of their data or the services.

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## 8. Fees and Payment

Fees, payment terms and billing models are specified in each customer’s Agreement. All fees are exclusive of applicable taxes.

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## 9. Term and Termination

The duration and renewal terms of each engagement are specified in the applicable Agreement.

Either party may terminate for material breach as set out in the respective Agreement.

Upon termination, all access rights cease. VX Fiber will make customer data available for export in a standard machine-readable format for a reasonable period following termination, after which it will be securely deleted in accordance with the applicable DPA.

Sections relating to intellectual property, confidentiality, data protection, liability and general provisions survive termination.

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## 10. Warranties

Each party represents that it is duly organized, has the authority to enter into the Agreement and that its performance does not conflict with obligations to third parties.

VX Fiber warrants that the services will be performed with reasonable skill and care consistent with the standards of a professional managed services provider. Beyond this express warranty and those in each customer’s individual Agreement, the services are provided on an „as is“ basis.

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## 11. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, including loss of profit, revenue, data, or business opportunity.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, wilful misconduct or gross negligence, or any liability that cannot be excluded under mandatory law.

The limitations in this section reflect a negotiated allocation of commercial risk between professional business entities.

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## 12. Governing Law

The governing law and dispute resolution is set out in the respective Agreement.

Before initiating formal proceedings, the parties shall attempt to resolve disputes through good-faith negotiation at senior management level.

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## 13. General Provisions

**Entire Agreement.** These Terms, together with any applicable Agreement and DPA, constitute the entire agreement between the parties. In the event of conflict, the Agreement prevails.

**Force Majeure.** Neither party is liable for failures caused by circumstances beyond reasonable control, including natural disasters, pandemics, acts of war, government actions, or failures of third-party infrastructure. For South African contracts, this expressly includes load shedding attributable to the national electricity supply network.

**Severability.** If any provision is held unenforceable, it will be modified to the minimum extent necessary; the remaining provisions continue in full force.

**Export Compliance.** Each party shall comply with applicable export control and trade sanction laws.

**Notices.** Formal notices must be in writing and delivered by email (with confirmed receipt) or registered post to the address in the applicable Agreement.

**Language.** These Terms are drawn up in English. In the event of any translation, the English version prevails.

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## Contracting Entities

The following entities operate under the VX Fiber brand. The applicable entity is identified in each customer’s Agreement.

Service delivery is performed by personnel employed by the local companies and VX Fiber Service Delivery AB, operating from Sweden.

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*These Terms of Service were last updated on May 25, 2026. For questions, contact VX Fiber at sales@vxfiber.com. For legal notices, contact legal@vxfiber.com*

*VX Fiber is the commercial brand of VNext AB, a company incorporated in Sweden (registration number 556985-9506), with registered address at Östra Rådhusgatan 6, 903 26, Umeå, Sweden.*

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